Canceling an Order

Use the Cancel Order button, located on all tabs of the Order Detail screen, to cancel an order.

This video will walk you through how to cancel an order in Registrar Support.

When you need to cancel an order, take the following steps:

1. Click on the order number, shown in blue, to go to the Order Detail page
2. Click Cancel Order, shown at the top right of the Order Detail page
3. Select a cancellation message from the Auto-Fill Descriptors dropdown, or manually enter cancellation message in the Reason text area
4. Choose whether to notify user via email by selecting either the Notify Requestor or Do Not Notify Requestor option
5. Click Yes to confirm cancellation
   1. Or, click No to return to the previous screen