Order Detail Screen
Click on any order in the Pending Orders table to be brought to the Order Detail screen. This screen provides information regarding order specific details and requirements. You'll use the Order Detail screen to take action on an order.
The Order Detail page contains four tabs. They are:
*Order Info is the default. Please see each tab's corresponding section for more information.
Order Detail Icons & Buttons Key
| Icon | Icon Description |
|---|---|
 | Back to List; click here to return to the previous working queue. Always use Back to List when on Order Detail screen to release the User ID from an order. |
 | Cancel Order; click here to cancel the order; requestor will not be charged. |
 | Robo Screens; click here to view data RoboRegistrar returned from your institution’s Student Information System. |
 | Update; click here to save and apply your changes to an order. |
 | Add a Comment; to make a notation on an order. See the Glossary for more information on Comments. |
 | Add a Problem; to add a problem to the order and move it to the Problem Orders queue. See the Glossary for more information on Problems. |
 | Edit icon; click here to edit information on the Order Detail screen. |
 | Process Change; click here to save your changes after updating an order’s send information. |
 | Green check indicator; the required action has occurred. |
 | Red X indicator; the required action has NOT taken place. |
 | Eye icon; click here to display the full Social Security number within the Student Information area of the Order Detail screen. Individual security permissions apply. |
 | Un-Approve Order; located in the Ready Orders queue; click here to undo the approval status on an order. |
 | Finish with RoboRegistrar; located in the Ready Orders queue; click here to complete an order with RoboRegistrar. Use this option from the Online & Partial location queues so that RoboRegistrar can add the request to print to institution’s SIS |
 | Finish Transcript—Manually check box; located in the Ready Orders queue; check here to manually complete an order; used in concert with the Process Order button. |
 | Print Insert(s) – RoboRegistrar check box; located in the Ready Orders queue; check here to print inserts associated with an order |
 | Process Order; located in the Ready Orders queue; click here (after checking applicable boxes) to manually complete an order. |
 | Resend; click here to resend the Authorization Form to the requestor's email. |
 | Print; click here to open and print Authorization Form. |
 | Release; appears on the Order Detail screen from the Held Orders queue; click here to release an order from a held status. |
 | I have received the attachment; click here to indicate that an attachment has been received and remove the attachment upload requirement from the order |
 | PDF; click here to generate a PDF report of all orders in current queue. |
 | CSV; click here to generate a CSV report of all orders in current queue. |
 | Approve Selected & Complete Selected checkboxes; these checkboxes are displayed in the first column in the Pending Orders and Ready Orders queues, when applicable. Use these checkboxes to approve and complete multiple orders at the same time, when applicable. |
 | Approve Selected; located in Pending Orders queue; click here to approve all checked order(s). |
 | Location drop-down; located in Pending Orders queue; click here to choose location of student's records. |
 | Review Transcript; located in Ready Orders queue; click this button to review transcripts. This will only be required when multiple files were sent through eSS for the same order. |
 | Enable for Edit icon; appears on the Order Detail screen in the Update Student Information modal. Click here to edit or remove a student's SSN. |
 | Convert to University Print; appears on the Order Info screen under the Order Actions tab. Click this button to change all transcripts on the order to be printed at your school. |
 | Resend Transcript; appears on the Delivery Info screen under the recipient delivery address when the transcript is eligible for resend. |
 | Resend Request Pending;appears on the Delivery Info screen under the recipient delivery address when a resend request has been submitted and is in the Resend Requests queue pending approval. Clicking this link will take users to the Resend Requests screen. |
 | Max Resend Requests Reached; appears on the Delivery Info screen under the recipient delivery address once resend request has been submitted 3 times. |
 | Not Eligible for Resend; appears on the Delivery Info screen under the recipient delivery address when the transcript is not eligible for resend. |
 | The Robo Screens, Finish with RoboRegistrar, & Print Insert(s) - RoboRegistrar options are only available if your institution utilizes RoboRegistrar. |
Order Info Tab The Order Info tab on the Order Detail screen is split into four different sections. Please see below for more detail on each section.
Order Information Section
The Order Information section contains current status, order number, date the order was placed, cost, quantity, service selected, and when to send the order.
Available Actions in Order Information Section
- Changing Transcript Hold Status
Student Information Section
The Student Information section shows student demo-graphical information, type of transcript requested, dates of attendance, and contact information.
 | Green check marks within the Student Information section indicate RoboRegistrar matched information on the order form to the information in your SIS, while Red X’s indicate a match did not occur. |
Available Actions in the Student Information Section
- Update student demographic information
- Change transcript type
Transcript Requirements Section
The Transcript Requirements section shows the location of the transcript and all required actions on the order.
The icons and links shown below are displayed in the Transcript Requirements section depending on the status of the order.
| Indicates the requirement has been met | |
| Indicates the requirement has not been met | |
 | External link to view an Authorization Form or Attachment | |
 | Link to Manage Attachments | |
| Resend Authorization Form | |
| Print Authorization Form | |
 | Add an Attachment to the order |
Available Actions in the Transcript Requirements section
- Change Transcript Location
- Authorize Order
- Approve Order
- Manage Attachments
Order Actions Section
The Order Actions section shows actions that can be taken on an order.
Available Actions in Order Actions Section
- Process Order
- Un-Approve Order
- Convert to University Print
- Upload Transcript
- Finish Transcript Manually
Delivery Info Tab The Delivery Info tab displays the total number of recipients included on the order.
Recipient(s) Information
Each Recipient is listed in its own box alongside the number of copies going to the address.
Each Recipient area also includes the following:
- Method of delivery
- Type of transcript ordered
- Recipient address, and when applicable, the following information:
- School tracking
- Expedited delivery
- Mail History
- Delivery Email
Available Actions on the Delivery Info Tab
- Resend Transcript
For more information, see Resending Transcripts.
Order History Tab The Order History tab displays the status as well as a history of communication sent to the requestor.
Order Events
The Order Events section displays the status of each requirement.
Communication with the Requestor
The Communication with the Requestor section provides a list of all communication associated with the order.
Comments / Problems Tab The Comments/Problems tab displays the total number of comments and/or problems that have been added to the order.
The Comments/Problems tab is always present so that a problem and/or comment can be added. The number displayed on the tab itself indicates the number of comments and/or problems that have occurred on the order.
Available Actions on the Comments / Problems Tab
- Add a comment
- Add a problem
For more information, see Problem Orders